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Shipping & Returns

Need to return all or part of your order?  No problem!  Just email 
sales@imprintables.ca with a complete list of all of the items you
would like to return, including style numbers, colors, sizes and quantities.
Please include your order number.  We will reply with return instructions.

Returns
Returns are subject to a 15% restocking fee.
All goods must be in their original packaging with the unaltered hang tag included.
Altered garments are not returnable.
Shipping and handling charges are not refundable.
Discontinued items are not refundable.
Returns must be authorized by imprintables.ca
Returns without a RA # will be refused.
Claims must be made within 15 days from receipt.
Items must be sent Freight Pre-Paid.
Please allow up to 10 business days for credits to be processed.

Cancellations
Order cancellation can only be made before your order is submitted to the warehouse.
Once an order is processed, packed, and put on the shipping dock (or the truck), it cannot be reversed, changed, or cancelled.

Need your order FAST?  No problem!  All in stock orders placed before
1:00 PM EST are picked up by Purolator same day.

Shipping Time
Orders are shipped from our 
Ontario warehouse. Most orders are delivered 1 to 5 business days after being placed. We will notify you within 24 hours if items you ordered are out-of-stock.


Shipping Method

Orders are shipped via Purolator.
Expedited shipping options are available, please contact sales@imprintables.ca 
Orders cannot be picked up at the warehouse.

Shipping Area
Imprintables.ca only ships within Canada.